General Terms and Conditions

Registration for activities with E-Tours takes place through the website (Resova booking system) or by email. The personal information requested during registration is used by E-Tours solely to communicate about the activities. You can decide at any time to change or delete your data. This personal information will never be passed on to third parties.

Equipment and Rental

Safety is highly regarded at E-Tours. We ensure that all participants have the right equipment to participate in our activities and are aware of the safety regulations. For our tours, each participant wears a helmet. The following rules apply to all types of use of equipment:

1. E-Tours is not responsible for material or bodily harm caused to third parties by the use of our bikes.
2. Rented equipment must be used for its intended purpose. Incorrect use is not allowed. The user must adhere to the safety instructions that accompany the rented materials and are provided by E-Tours.
3. Rented materials must be returned in the same condition in which they were rented, i.e., washed, clean, and with all parts. E-Tours provides a water hose with a sprayer.
4. In the event of damage or failure to return in the original condition, an amount of the deposit will be withheld that compensates for the damage.
5. The E-Tour prices on the website are indicative. The exact prices are communicated upon reservation.
6. The deposit is paid before using the material, cash or by transfer.
7. No equipment will be rented without a deposit. The deposit is fully refunded provided that there is no damage to the rented material. If there is damage, an amount corresponding to the inflicted damage will be withheld. The deposit will be returned upon receipt of the material or refunded within 7 days. Regular wear and tear costs are, of course, not charged. We are talking about damage in accidents or falls.
8. Damage or loss will be charged based on the prices of our supplier.

Accident or Damage During Activities

Safety and a sense of responsibility are priorities during the activities of E-Tours. Participants are always informed about the risks of the activity and receive extensive instructions regarding safety. The activities of E-Tours are active, sporty, and in nature. Participation in the activities is at your own risk. E-Tours cannot be held liable for damage, loss, or theft of/to the property of the participant or damage to persons (both participants and third parties). E-Tours has Liability Insurance for self-employed persons in the event the company is held liable due to negligence for damage to goods or persons. Accidents, injuries, or other damage resulting from your participation in the activities of E-Tours are covered by the participant's health insurance or family insurance. Physical or mental problems that may affect the course of the activities must be reported in advance.

Conditions of Cancellation by Private Individuals

An administrative cost of 10 euros is charged for cancellation by the participant. From 2 weeks before the start of the activity, 30% of the participation fee is deducted, 50% from 1 week, and 100% if canceled one day in advance or on the day itself. A registration is official after the registration form has been submitted by the participant and the payment has been received. The registration fee must be paid within 15 days after receiving the invoice or payment order.

Conditions of Cancellation by Companies

Companies personally contact E-Tours to discuss and reserve an activity. At the reservation, an expected number of participants is specified to estimate the total cost. The reservation is valid after a deposit of 50% of this cost is made. The remaining amount is transferred no later than 15 days before the activity takes place, and the exact number of participants is provided. The activity can be canceled up to 2 months in advance. An administrative cost of 30 euros is charged for this. Canceling from 2 months to 1 month before the start of the activity results in a cost of 15% of the total amount. Canceling from 1 month to 14 days before the start of the activity results in a cost of 30% of the total amount. Canceling from 14 days to 7 days before the start of the activity results in a cost of 50% of the total amount. Canceling less than 5 days before the start of the activity results in a cost of the full amount.

Cancellation by E-Tours

Poor weather is not a reason to cancel the activity. Only in the event of severe weather will the activity be moved to another date or an alternative sought. For all activities in private context, a minimum of 6 participants is required. Smaller groups can ride, but then you pay the minimum buyout sum for 6. If an activity must be canceled by E-Tours due to force majeure (accident, damage to equipment, etc.), the participant will be informed as soon as possible. In this case, the participant is entitled to 100% refund of the registration fee. The participant cannot claim compensation if E-Tours cancels an activity.

Program and Participants

The activities of E-Tours are organized in nature. This is a variable and unpredictable environment. Therefore, E-Tours reserves the right to adapt the tour based on the group composition, weather conditions, or force majeure. An equivalent alternative is always sought together with the participant. Excessive consumption of alcohol is not allowed during the activities of E-Tours. Participants who are clearly under the influence of alcohol or drugs at the start of the activities will be refused. When a participant becomes under the influence during an activity, all responsibility of E-Tours for damage or accidents lapses. Behavior by a participant that disrupts the smooth running of the activity is not tolerated and leads to exclusion from further participation. E-Tours wants to connect people with nature in a sustainable way. We strive to organize our activities as sustainably as possible. We require the participant to take care of nature and to treat the other participants and our environment with respect.

Cookie policy

This cookie policy is issued by:

E-Tours, Haardstedestraat 57, 9000 Ghent, Belgium, company number 0746.466.270, VAT number 0746.466.270, RPR Ghent (section Kortrijk);

with website e-tours.be, email address info@e-tours.be

(hereinafter referred to as ‘E-Tours’)

Through this cookie policy, we wish to inform you about the cookies that this website e-tours.be uses.

(hereinafter referred to as the ‘Website’).

Please note that certain functionalities of the Website may not work (adequately) if you do not accept (certain) cookies.

Please bear in mind that this information changes occasionally, for example, because E-Tours adapts the Website. E-Tours does its utmost to keep this information as accurate as possible. E-Tours can change this cookie policy at any time and will always publish the latest version of the cookie policy on its Website. It is, therefore, advisable to check this periodically.

This cookie policy was last updated on May 12, 2023.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device by a website. They can assist in navigating a website and can provide the necessary insights to optimize the operation of the website. Thus, a website can remember the pages you have visited and your preferences (such as username, language, font size, and other preferences) so that you do not have to fill them in every time you visit the website.

Cookies can process personal data. Therefore, please also read the associated privacy policy via this link to the privacy policy.

This Website

The Website uses the following cookies:

1. Necessary/technical cookies

The Website needs these cookies to function properly, ensuring the correct functioning of the Website.

2. Analytical cookies

These cookies collect information about the use of the Website with the aim of improving the content of the Website, adapting it to the wishes of the visitors, and increasing the user-friendliness of the Website.

Currently, this Website contains the following analytical cookies:

_ga: HTTP cookie for 2 years from Google Analytics – data goes to the USA

_ga_#: HTTP cookie for 2 years from Google Analytics – data goes to the USA

3. Marketing cookies

These cookies are used with the aim of displaying relevant ads to visitors of the Website.

Marketing cookies on this Website:

Currently, this Website does not contain marketing cookies.

You can obtain a complete overview of the cookies used on this website from E-Tours at any time.

Guidelines

Most browsers automatically accept cookies. However, you can change your browser settings to block them. You can always check and/or delete cookies. Read more about this at aboutcookies.org. This may mean that you have to reset your preferences every visit or that some parts of the Website do not work (properly).

Please note that there are always risks associated with using the Internet or any other medium through which the Website is now and in the future made available.

Applicable law and court

Belgian law applies to this cookie policy and the use of cookies. All disputes are preferably settled amicably. If this proves impossible, all disputes arising from this cookie policy or the use of cookies on the Website fall under the exclusive jurisdiction of the courts and tribunals of the registered office of E-Tours, unless mandatory legislation prohibits this.

Contact point

If you have questions, want to submit a request, or file an objection related to this cookie policy or the use of cookies, please contact E-Tours via info@e-tours.be. You can also always send messages to E-Tours via regular mail at the address mentioned above. E-Tours will provide an answer as soon as possible.

DISCLAIMER

This Disclaimer is issued by:

E-Tours, Haardstedestraat 57, 9000 Ghent, Belgium, company number 0746.466.270, VAT number 0746.466.270, RPR Ghent (section Kortrijk);

with website www.e-tours.be, email address info@e-tours.be

(hereinafter referred to as ‘E-Tours’)

E-Tours reserves the right to change this Disclaimer from time to time. E-Tours therefore recommends that you review this document periodically. If you do not agree with the provisions below, E-Tours asks you to leave this website.

This Disclaimer was last updated on May 12, 2023.

Content of the website

E-Tours strives to keep the content and information on this website up to date and correct. However, the content and information on this website (texts, images, videos, etc.) is intended solely for general information. For example, E-Tours does not guarantee the suitability of the information in a specific case, nor its reasonableness. There may still be errors or omissions in the provided content and information. Have you seen incorrect information yourself? Then contact us via info@e-tours.be.

E-Tours expressly reserves the right to make changes or remove information.

If the website refers to other websites or contains specific hyperlinks, this does not mean that E-Tours approves all content of these websites, and under no circumstances can it be held responsible for the proper functioning of or the content of these other websites.

Operation of the website

In addition, E-Tours strives for a perfect operation of all functionalities of this website. However, E-Tours cannot guarantee that the website does not contain viruses or other (technical) shortcomings. E-Tours cannot be held responsible or liable for direct or indirect damage caused by access to or use of the website.

E-Tours may close access to (parts of) the website at any time, be it for maintenance or any other reason.

Intellectual Property

E-Tours expressly retains all intellectual property rights, including copyrights, trademarks, to all content (text, images, videos, etc.) of this website. Certain images may be owned by third parties. Nothing may be copied or otherwise reproduced or used without the express permission of E-Tours (except for legal exceptions).

Liability

E-Tours' liability is limited to ten thousand euros (€ 10,000.00) in any case. E-Tours does not limit or exclude its liability for fraudulent intent, fraud, or when the exclusion or limitation would not be allowed under applicable law or jurisprudence.

Applicable Law and Jurisdiction

Belgian law applies to this Disclaimer. Disputes will be handled in the courts and tribunals of the district where E-Tours has its registered office.

Contact

If you have questions, comments, or concerns about this Disclaimer or the website in general? Please do not hesitate to send a message to info@e-tours.be.

Privacy Policy

This privacy policy is provided by:

E-Tours, Haardstedestraat 57, 9000 Ghent, Belgium, company number 0746.466.270, VAT number 0746.466.270, RPR Ghent (Kortrijk division);

with website www.e-tours.be, email address info@e-tours.be

(hereinafter referred to as ‘E-Tours’)

This privacy policy applies to the processing of personal data via the website www.e-tours.be, as well as to the processing of data from its customers.

E-Tours will handle your personal data, being information with which you can be identified as a person, with great care, taking appropriate measures to prevent misuse, loss, destruction, unauthorized access, unwanted disclosure, and unauthorized modification, or other unlawful processing.

E-Tours processes your data respecting the principles of legality, fairness, and transparency, purpose limitation, minimal data processing, accuracy, storage limitation, integrity, and confidentiality.

E-Tours wishes to inform you through this privacy policy about:

• what personal data is collected and how;
• the purpose of the data use and the legal basis;
• how it is protected;
• with whom it is shared;
• if your personal data is sent abroad; and
• how long it is retained.

Then it explains how you can exercise your rights with regard to the collected information.

This transparency ensures that you can make informed decisions when providing your personal data.

E-Tours may change this privacy policy at any time. E-Tours will publish the latest version of the privacy policy on its website. Therefore, it is advisable to view it periodically. If your prior consent is required for changes to this privacy policy under applicable law, E-Tours will contact you.

This privacy policy was last updated on May 12, 2023.

What personal data does E-Tours collect?

E-Tours limits the collection of personal data to what is necessary to fulfill the purposes listed below.

E-Tours processes the following personal data:

• Generic data such as first and last name, phone number, address, email address;
• Financial data such as bank details;
• Other personal data that you voluntarily provide to E-Tours.

When you browse the www.e-tours.be website, your IP address and behavior data may also be captured, e.g., through cookies.

In this context, E-Tours also refers to its Cookie Policy, which you can consult via this link to the cookie policy.

No sensitive personal data is collected.

You may have provided E-Tours with your personal data via email, through its social media pages (e.g., Facebook Messenger, Instagram, LinkedIn), by browsing the website www.e-tours.be, or otherwise. E-Tours may also have received your data from third parties, e.g., after a referral or from public sources such as the KBO.

Please inform E-Tours of any changes to your personal data if this information is relevant to E-Tours. E-Tours, in turn, undertakes to use this information in accordance with the current privacy policy.

Children under the age of 16 must obtain permission from a parent or guardian to process personal data.

For what purpose does E-Tours use your personal data, and on what legal basis?

E-Tours processes your personal data for various purposes, such as:

• To fulfill the agreement between you and E-Tours;
• To comply with legal obligations;
• To send newsletters or other commercial information;
• To improve its services and customer service;
• To carry out market research and analysis;
• To maintain and improve the website;
• For the handling of disputes and the collection of invoices;
• For direct marketing purposes.

The legal basis for these processing operations may be the performance of a contract, compliance with legal obligations, legitimate interests pursued by E-Tours, or your explicit consent.

How does E-Tours protect your personal data?

E-Tours takes various technical and organizational measures to protect your personal data from unauthorized access, use, loss, or disclosure. These include, for example, firewalls, encryption, and secure connections.

E-Tours has also concluded processing agreements with its processors who process personal data on its behalf, where they are required to comply with the General Data Protection Regulation (GDPR).

Who does E-Tours share your personal data with?

E-Tours only shares your personal data with third parties if this is necessary for the execution of a contract or to comply with legal obligations. Third parties with whom E-Tours shares personal data are, for example, suppliers, contractors, or government authorities.

Third parties to whom E-Tours provides your personal data are responsible for compliance with privacy legislation. E-Tours is neither responsible nor liable for the processing of your personal data by these third parties.

Is your personal data transferred abroad?

E-Tours may transfer your personal data to countries outside the European Economic Area (EEA), e.g., to processors in the United States. This only happens if there is an appropriate level of protection or if specific safeguards are in place to ensure your privacy.

How long does E-Tours keep your personal data?

E-Tours does not retain your personal data longer than is strictly necessary for the purposes for which it was collected or to comply with legal obligations. The specific retention period depends on the nature and purpose of the processing.

What rights do you have concerning your personal data?

You have various rights with regard to your personal data, such as:

• Right to access;
• Right to rectification;
• Right to erasure;
• Right to restrict processing;
• Right to object;
• Right to data portability;
• Right to withdraw consent, if processing is based on consent;
• Right to lodge a complaint with the supervisory authority.

To exercise these rights, you can contact E-Tours using the contact details in this privacy policy.

Questions or complaints?

If you have any questions or complaints about the processing of your personal data, please contact E-Tours using the contact details mentioned in this privacy policy. If you are not satisfied with how E-Tours handles your complaint, you can contact the Data Protection Authority.